Managing reviews is essential for every business. Not only is it important to gather as many positive reviews as possible, but responding to reviews—whether they are good or bad—is key for SEO and demonstrating to customers that their feedback matters. Seona helps streamline this process, making it easier to manage and respond to reviews across platforms.
Review Overview
In the Review Overview section, you can keep track of all the reviews your business receives on Google Business Profile and Facebook Pages, all from one centralized hub. Seona also tracks how your reviews are trending over time, giving you insight into customer feedback and satisfaction.
Review Inbox
The Review Inbox provides a consolidated view of all reviews across both Google and Facebook. From here, you can easily respond to each review. Responding to reviews is a powerful SEO signal and helps build a positive reputation with your customers. Whether the feedback is positive or negative, responding shows that you care.
Seona can assist by writing responses for you, allowing you to quickly and efficiently reply to customers. Seona can even post responses directly to both Google and Facebook in real time, helping you maintain an active and engaged online presence.
