Code Changes Troubleshooting

Troubleshoot issues with Code Changes

Updated over a week ago

While we take pride in Seona rarely causing any trouble for our users, we understand that issues may arise. Rest assured, we have a solid set of resolution resources available.

Displeasure with Code Changes

  • Start by reviewing your business details on the settings page to ensure Seona's understanding aligns with your business.

  • Explore all the blog editing and rewriting tools available to edit or disable code changes you do not want.

  • You can also request Seona to recrawl your code changes if necessary.

  • If the code changes consistently do not meet your quality expectations or you believe Seona is generating off-topic changes, please reach out to our team for assistance.

Code Changes Not Posting to My Site

  • Firstly, ensure that your settings are configured for "Automatically Applied."

  • If your dashboard has the Preview page, you can view code changes live on your site.

  • To double-check code changes are applied to your live site, follow these steps:

    1. Visit your page through a browser

    2. Right-click a page on your site that Seona has code changes for, and select “Inspect”. From there, you can see the live code of your site.

    3. Search for the applied changes (CMD-F or CTRL-F) from your Seona dashboard, and you should see the recommended code changes live on your site!

  • If your code changes are still not working as intended after verification, please reach out to our team for assistance.

Code Changes Not Generating

If your code changes are not generating for longer than 5 minutes, please contact our team for assistance.

Concerns about Page Speed or Site Performance

No, Seona will not slow down your page speed, make unauthorized edits, or disrupt your site's functionality. Here's exactly what Seona will do for your website:

  1. Through the Seona Javascript plugin, active code changes will be applied to your website when it is displayed in the browser, without altering your website's source code.

  2. If your website is a preferred website provider, Seona will handle blog posting.

If you are still experiencing issues, do not hesitate to contact our support team.

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